Articles

// Content about design, branding and social media

June 5, 2025

Designing Intelligent Systems that Put People First

Artificial Intelligence is reshaping how we live, work, and make decisions; but as designers, our responsibility goes beyond efficiency and automation.

April 2, 2025

Debtfindr - Humanizing AI in Debt Negotiation

Debt negotiation is often an emotional, confusing, and intimidating process. Most people enter it feeling powerless. When I founded Debtfindr, my goal was to change that, to use AI not as a collector but as a collaborator that helps people understand and resolve debt with confidence.

January 7, 2025

PayPal - Designing an AI Assistant for Global Compliance and Trust

When PayPal began introducing artificial intelligence into its customer experience, the challenge wasn’t simply about automation. It was about trust. How could we ensure users felt confident interacting with an AI agent, especially when their money and regulatory information were on the line?